Scale conversational agents with confidence
Simulate thousands of scenarios before deploying your agent.
Simulate
Observe
Review
Simulations
100 of 1,200
1
2
3
…
12
Sim ID
Agent
Persona
Test Set
Metrics
R7M2aQ9Kp
Voice Agent
Confused Customer
Issue Resolution
Latency
Turn Count
+4
R7M2aQ9Kp
Voice Agent
Confused Customer
Issue Resolution
Latency
Turn Count
+4
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Airline Help Desk
Latency
Credit Card Action
+3
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
p2z9m4kQa
Voice Agent
Standard Customer
Appointment Scheduling
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
Scale conversational agents with confidence
Simulate thousands of scenarios before deploying your agent.
Simulate
Observe
Review
Simulations
100 of 1,200
1
2
3
…
12
Sim ID
Agent
Persona
Test Set
Metrics
R7M2aQ9Kp
Voice Agent
Confused Customer
Issue Resolution
Latency
Turn Count
+4
R7M2aQ9Kp
Voice Agent
Confused Customer
Issue Resolution
Latency
Turn Count
+4
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Airline Help Desk
Latency
Credit Card Action
+3
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
p2z9m4kQa
Voice Agent
Standard Customer
Appointment Scheduling
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
Read Coval‘s Voice AI 2026 Report
Scale conversational agents with confidence
Simulate thousands of scenarios before deploying your agent.
Simulate
Observe
Review
Simulations
100 of 1,200
1
2
3
…
12
Sim ID
Agent
Persona
Test Set
Metrics
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Airline Help Desk
Latency
Credit Card Action
+3
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
p2z9m4kQa
Voice Agent
Standard Customer
Appointment Scheduling
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
Scale conversational agents with confidence
Simulate thousands of scenarios before deploying your agent.
Simulate
Observe
Review
Simulations
100 of 1,200
1
2
3
…
12
Sim ID
Agent
Persona
Test Set
Metrics
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Airline Help Desk
Latency
Credit Card Action
+3
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
p2z9m4kQa
Voice Agent
Standard Customer
Appointment Scheduling
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
Scale conversational agents with confidence
Simulate thousands of scenarios before deploying your agent.
Simulate
Observe
Review
Simulations
100 of 1,200
1
2
3
…
12
Sim ID
Agent
Persona
Test Set
Metrics
R7M2aQ9Kp
Voice Agent
Confused Customer
Issue Resolution
Latency
Turn Count
+4
R7M2aQ9Kp
Voice Agent
Confused Customer
Issue Resolution
Latency
Turn Count
+4
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
kP9B4MZ2A
Voice Agent
Standard Customer
Warm Hand Off
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Airline Help Desk
Latency
Credit Card Action
+3
Qm2P7A9K
Voice Agent
Impatient Customer
Compliance Testing
Latency
Audio Duration
+3
p2z9m4kQa
Voice Agent
Standard Customer
Appointment Scheduling
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Customer Verification
Latency
Turn Count
b4qm7zP2
Voice Agent
Confused Customer
Escalation Management
Intent Recognition
Turn Count
The Challenge
Voice agents often work in demos but fail at scale. This trust gap is killing AI agent adoption.
The Challenge
Voice agents often work in demos but fail at scale. This trust gap is killing AI agent adoption.
The Challenge
Voice agents often work in demos but fail at scale. This trust gap is killing AI agent adoption.
The Agent Black Box
The Agent Black Box
The Agent Black Box
How Coval can help
Catch issues before they spread. Simulate millions of scenarios before, during, and after deployment.
How Coval can help
Catch issues before they spread. Simulate millions of scenarios before, during, and after deployment.
How Coval can help
Catch issues before they spread. Simulate millions of scenarios before, during, and after deployment.
Ship with Clarity with Coval
Ship with Clarity with Coval
Ship with Clarity with Coval
Coval brings a single lens on agent performance for the whole team.
Coval brings a single lens on agent performance for the whole team.
Ship confidently
Ship faster with confidence by stress-testing agents across real-world scenarios before customers ever see them.
Optimize Customer Experience
Continuously improve customer interactions by identifying friction, validating agent behavior, to ensure conversations meet quality standards.
Manage Risk
Turn AI agents from a black box into a managed system, proving performance, catching issues early, and enabling controlled failstops.
See firsthand how Coval can help you scale your agents.
Book a demo
Simulate
Simulate thousands of realistic conversations across edge cases and workflows.
Simulate
Simulate thousands of realistic conversations across edge cases and workflows.
Simulate
Simulate thousands of realistic conversations across edge cases and workflows.
Simulations
Sim ID
Agent
Persona
Metrics
R7M2aQ9Kp
Voice Agent
Confused Customer
Latency
Turn Count
+4
kP9B4MZ2A
Voice Agent
Standard Customer
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Latency
Credit Card Action
+3
p2z9m4kQa
Voice Agent
Standard Customer
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Latency
Turn Count
Test thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.
A message from the agent indicating the text transcript of a call.
Simulate
Simulate thousands of realistic conversations across edge cases and workflows.
Simulate
See performance instantly with dashboards. Track quality across runs, scenarios, and versions.
Latency
1.09s
Resolution Rate
94%
Missing Disclosure
4 instances
Audio Duraction
2:19
Validate results with built-in and custom metrics, tool call validations, and workflows.
Simulations
603
Monitoring
224.9k
Latency
1.09 seconds
Mon
Tue
Wed
Thu
Fri
Pass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable views
Simulations
Sim ID
Agent
Persona
Metrics
R7M2aQ9Kp
Voice Agent
Confused Customer
Latency
Turn Count
+4
kP9B4MZ2A
Voice Agent
Standard Customer
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Latency
Credit Card Action
+3
p2z9m4kQa
Voice Agent
Standard Customer
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Latency
Turn Count
Test thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.
A message from the agent indicating the text transcript of a call.
Simulate
Simulate thousands of realistic conversations across edge cases and workflows.
Simulate
See performance instantly with dashboards. Track quality across runs, scenarios, and versions.
Latency
1.09s
Resolution Rate
94%
Missing Disclosure
4 instances
Audio Duraction
2:19
Validate results with built-in and custom metrics, tool call validations, and workflows.
Simulations
603
Monitoring
224.9k
Latency
1.09 seconds
Mon
Tue
Wed
Thu
Fri
Pass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable views
Simulations
Sim ID
Agent
Persona
Metrics
R7M2aQ9Kp
Voice Agent
Confused Customer
Latency
Turn Count
+4
kP9B4MZ2A
Voice Agent
Standard Customer
Turn Count
Latency
+2
Qm2P7A9K
Voice Agent
Impatient Customer
Latency
Audio Duration
+3
hy7Nta3Vt
Voice Agent
Interruptive Customer
Latency
Credit Card Action
+3
p2z9m4kQa
Voice Agent
Standard Customer
Credit Card Action
b4qm7zP2
Voice Agent
Confused Customer
Intent Recognition
Turn Count
x4b8zplM3
Voice Agent
Impatient Customer
Latency
Turn Count
Test thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.
A message from the agent indicating the text transcript of a call.
Simulate
Simulate thousands of realistic conversations across edge cases and workflows.
Simulate
See performance instantly with dashboards. Track quality across runs, scenarios, and versions.
Latency
1.09s
Resolution Rate
94%
Missing Disclosure
4 instances
Audio Duraction
2:19
Validate results with built-in and custom metrics, tool call validations, and workflows.
Simulations
603
Monitoring
224.9k
Latency
1.09 seconds
Mon
Tue
Wed
Thu
Fri
Pass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable views
Observe
Bring test rigor to production calls by running metrics on live calls to catch drift fast.
Observe
Bring test rigor to production calls by running metrics on live calls to catch drift fast.
Observe
Bring test rigor to production calls by running metrics on live calls to catch drift fast.
Production Calls
Created
Metrics
xM4B8ZpL3
Today, 12:35 PM
Latency
Knowledge Base Accuracy
A7kP9mQ2R
Today, 12:37 PM
Latency
Issue Resolution
Q2a7K9M4b
Today, 12:45 PM
Audio Quality
Empathetic Langauge
B4Qm7ZP2A
Today, 12:46 PM
Latency
Intent Recognition
P2Z9M4kQA
Today, 12:55 PM
Knowledge Base Accuracy
Credit Card Action
Achieve consistent test and production metrics with continuous live evals and early failure detection.
Observe
Get alerts the moment quality drops and before your customers notice.
Coval Alert
4:46pm
Failed simulation alert
Run ID: UH8djbcGEmvZQMoKfipowe
Coval
Agent Anomalies
4:46pm
Get real-time Slack and email alerts for thresholds and anomalies.
Production Calls
Created
Metrics
xM4B8ZpL3
Today, 12:35 PM
Latency
Knowledge Base Accuracy
A7kP9mQ2R
Today, 12:37 PM
Latency
Issue Resolution
Q2a7K9M4b
Today, 12:45 PM
Audio Quality
Empathetic Langauge
B4Qm7ZP2A
Today, 12:46 PM
Latency
Intent Recognition
P2Z9M4kQA
Today, 12:55 PM
Knowledge Base Accuracy
Credit Card Action
Achieve consistent test and production metrics with continuous live evals and early failure detection.
Observe
Get alerts the moment quality drops and before your customers notice.
Coval Alert
4:46pm
Failed simulation alert
View Run
Coval
Failed Simulation Alert
4:46pm
Get real-time Slack and email alerts for thresholds and anomalies.
Production Calls
Created
Metrics
xM4B8ZpL3
Today, 12:35 PM
Latency
Knowledge Base Accuracy
A7kP9mQ2R
Today, 12:37 PM
Latency
Issue Resolution
Q2a7K9M4b
Today, 12:45 PM
Audio Quality
Empathetic Langauge
B4Qm7ZP2A
Today, 12:46 PM
Latency
Intent Recognition
P2Z9M4kQA
Today, 12:55 PM
Knowledge Base Accuracy
Credit Card Action
Achieve consistent test and production metrics with continuous live evals and early failure detection.
Observe
Get alerts the moment quality drops and before your customers notice.
Coval Alert
4:46pm
Failed simulation alert
Run ID: UH8djbcGEmvZQMoKfipowe
Coval
Agent Anomalies
4:46pm
Get real-time Slack and email alerts for thresholds and anomalies.
Review
Review only what matters with intelligent queues. Focus humans on failures and edge cases.
Review
Review only what matters with intelligent queues. Focus humans on failures and edge cases.
Review
Review only what matters with intelligent queues. Focus humans on failures and edge cases.
Review
Turn human insight into better automation. Use human review feedback to refine and improve your automated evaluations.
Calls to Review
AI Review
Human Review
Missing Disclosure
Yes
Yes
No
N/A
Resolution Rate
Yes
Yes
No
N/A
Interruptions per call
Yes
Yes
No
N/A
Intent Recognition
No
Yes
No
N/A
Empathetic Language
Yes
Yes
No
N/A
Leave a note
Failure-driven queues and smart sampling help uncover root causes of issues quickly.
Did the agent successfully resolve the customer’s issue?
Yes
No
N/A
Human-in-the-loop feedback brings alignment between development and production to create a compounding reliability loop.
Review
Turn human insight into better automation. Use human review feedback to refine and improve your automated evaluations.
Calls to Review
AI Review
Human Review
Missing Disclosure
Yes
Yes
No
N/A
Resolution Rate
Yes
Yes
No
N/A
Interruptions per call
Yes
Yes
No
N/A
Intent Recognition
No
Yes
No
N/A
Empathetic Language
Yes
Yes
No
N/A
Leave a note
Failure-driven queues and smart sampling help uncover root causes of issues quickly.
Did the agent successfully resolve the customer’s issue?
Yes
No
N/A
Human-in-the-loop feedback brings alignment between development and production to create a compounding reliability loop.
Review
Turn human insight into better automation. Use human review feedback to refine and improve your automated evaluations.
Calls to Review
AI Review
Human Review
Missing Disclosure
Yes
Yes
No
N/A
Resolution Rate
Yes
Yes
No
N/A
Interruptions per call
Yes
Yes
No
N/A
Intent Recognition
No
Yes
No
N/A
Empathetic Language
Yes
Yes
No
N/A
Leave a note
Failure-driven queues and smart sampling help uncover root causes of issues quickly.
Did the agent successfully resolve the customer’s issue?
Yes
No
N/A
Human-in-the-loop feedback brings alignment between development and production to create a compounding reliability loop.
Enable your organization to scale autonomous agents
Engineers
Coval gives engineers clear visibility into agent behavior, making it easier to debug issues, validate changes, and prevent regressions.
Engineers
Coval gives engineers clear visibility into agent behavior, making it easier to debug issues, validate changes, and prevent regressions.
Sales
Coval helps sales teams demonstrate real agent performance early, giving buyers confidence sooner and reducing friction late in the deal.
Quality Assurance
Coval replaces ad-hoc testing with structured, repeatable evaluations—so issues are caught early and fixed systematically, not reactively.
Product
Coval helps product teams understand real-world agent behavior, measure performance against clear metrics, and ship with confidence.
Product
Coval helps product teams understand real-world agent behavior, measure performance against clear metrics, and ship with confidence.
Forward Deployed Engineers
Coval helps forward deployed teams validate agent behavior against real use cases, enabling faster onboarding and smoother deployments.
Customer Service Ops
Coval enables operations teams to monitor and validate agent performance over time, keeping responses accurate, compliant, and on-brand.
Customer Service Ops
Coval enables operations teams to monitor and validate agent performance over time, keeping responses accurate, compliant, and on-brand.
Use Cases
Financial Services
Validate AI agents used for account management, payment and billing support, and loan applications so responses are accurate, and compliant.
Healthcare
Validate agents used for appointment scheduling, patient check-ins, and new member onboarding to ensure accuracy, consistency, and safe..
HR and Recruiting
Validate AI agents used for candidate screening calls so evaluations are accurate, unbiased, and reliable at scale.
Scale your agents with security at the core.
Scale your agents with security at the core.
Coval is audited and certified by industry-leading third party standards.
Coval is audited and certified by industry-leading third party standards.
AICPA
SOC2
HIPAA
Compliant
GDPR
GDPR