Scale conversational agents with confidence

Simulate thousands of scenarios before deploying your agent.

Simulate

Observe

Review

Simulations

100 of 1,200

1

2

3

…

12

Sim ID

Agent

Persona

Test Set

Metrics

R7M2aQ9Kp

Voice Agent

Confused Customer

Issue Resolution

Latency

Turn Count

+4

R7M2aQ9Kp

Voice Agent

Confused Customer

Issue Resolution

Latency

Turn Count

+4

kP9B4MZ2A

Voice Agent

Standard Customer

Warm Hand Off

Turn Count

Latency

+2

kP9B4MZ2A

Voice Agent

Standard Customer

Warm Hand Off

Turn Count

Latency

+2

Qm2P7A9K

Voice Agent

Impatient Customer

Compliance Testing

Latency

Audio Duration

+3

hy7Nta3Vt

Voice Agent

Interruptive Customer

Airline Help Desk

Latency

Credit Card Action

+3

Qm2P7A9K

Voice Agent

Impatient Customer

Compliance Testing

Latency

Audio Duration

+3

p2z9m4kQa

Voice Agent

Standard Customer

Appointment Scheduling

Credit Card Action

b4qm7zP2

Voice Agent

Confused Customer

Escalation Management

Intent Recognition

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

b4qm7zP2

Voice Agent

Confused Customer

Escalation Management

Intent Recognition

Turn Count

Read Coval‘s Voice AI 2026 Report

Scale conversational agents with confidence

Simulate thousands of scenarios before deploying your agent.

Simulate

Observe

Review

Simulations

100 of 1,200

1

2

3

…

12

Sim ID

Agent

Persona

Test Set

Metrics

kP9B4MZ2A

Voice Agent

Standard Customer

Warm Hand Off

Turn Count

Latency

+2

kP9B4MZ2A

Voice Agent

Standard Customer

Warm Hand Off

Turn Count

Latency

+2

Qm2P7A9K

Voice Agent

Impatient Customer

Compliance Testing

Latency

Audio Duration

+3

hy7Nta3Vt

Voice Agent

Interruptive Customer

Airline Help Desk

Latency

Credit Card Action

+3

Qm2P7A9K

Voice Agent

Impatient Customer

Compliance Testing

Latency

Audio Duration

+3

p2z9m4kQa

Voice Agent

Standard Customer

Appointment Scheduling

Credit Card Action

b4qm7zP2

Voice Agent

Confused Customer

Escalation Management

Intent Recognition

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

b4qm7zP2

Voice Agent

Confused Customer

Escalation Management

Intent Recognition

Turn Count

Scale conversational AI agents with confidence

Simulate thousands of scenarios before deploying your agent.

Simulate

Observe

Review

Simulations

100 of 1,200

1

2

3

…

12

Sim ID

Agent

Persona

Test Set

Metrics

R7M2aQ9Kp

Voice Agent

Confused Customer

Issue Resolution

Latency

Turn Count

+4

R7M2aQ9Kp

Voice Agent

Confused Customer

Issue Resolution

Latency

Turn Count

+4

kP9B4MZ2A

Voice Agent

Standard Customer

Warm Hand Off

Turn Count

Latency

+2

kP9B4MZ2A

Voice Agent

Standard Customer

Warm Hand Off

Turn Count

Latency

+2

Qm2P7A9K

Voice Agent

Impatient Customer

Compliance Testing

Latency

Audio Duration

+3

hy7Nta3Vt

Voice Agent

Interruptive Customer

Airline Help Desk

Latency

Credit Card Action

+3

Qm2P7A9K

Voice Agent

Impatient Customer

Compliance Testing

Latency

Audio Duration

+3

p2z9m4kQa

Voice Agent

Standard Customer

Appointment Scheduling

Credit Card Action

b4qm7zP2

Voice Agent

Confused Customer

Escalation Management

Intent Recognition

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Customer Verification

Latency

Turn Count

b4qm7zP2

Voice Agent

Confused Customer

Escalation Management

Intent Recognition

Turn Count

The Challenge

Voice agents often work in demos but fail at scale. This trust gap is killing AI agent adoption.

The Challenge

Voice agents often work in demos but fail at scale. This trust gap is killing AI agent adoption.

The Agent Black Box

Ship with Clarity with Coval

Coval brings a single lens on agent performance for the whole team.

Coval brings a single lens on agent performance for the whole team.

Ship confidently

Ship faster with confidence by stress-testing agents across real-world scenarios before customers ever see them.

Optimize Customer Experience

Continuously improve customer interactions by identifying friction, validating agent behavior, to ensure conversations meet quality standards.

Manage Risk

Turn AI agents from a black box into a managed system, proving performance, catching issues early, and enabling controlled failstops.

See firsthand how Coval can help you scale your agents.

Book a demo

Simulate

Simulate thousands of realistic conversations across edge cases and workflows.

Simulate

Simulate thousands of realistic conversations across edge cases and workflows.

Simulations

Sim ID

Agent

Persona

Metrics

R7M2aQ9Kp

Voice Agent

Confused Customer

Latency

Turn Count

+4

kP9B4MZ2A

Voice Agent

Standard Customer

Turn Count

Latency

+2

Qm2P7A9K

Voice Agent

Impatient Customer

Latency

Audio Duration

+3

hy7Nta3Vt

Voice Agent

Interruptive Customer

Latency

Credit Card Action

+3

p2z9m4kQa

Voice Agent

Standard Customer

Credit Card Action

b4qm7zP2

Voice Agent

Confused Customer

Intent Recognition

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Latency

Turn Count

Test thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.

A message from the agent indicating the text transcript of a call.

Latency

1.09s

Resolution Rate

94%

Missing Disclosure

4 instances

Audio Duraction

2:19

Validate results with built-in and custom metrics, tool call validations, and workflows.

Simulations

603

Monitoring

224.9k

Latency

1.09 seconds

Mon

Tue

Wed

Thu

Fri

Pass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable views

Simulations

Sim ID

Agent

Persona

Metrics

R7M2aQ9Kp

Voice Agent

Confused Customer

Latency

Turn Count

+4

kP9B4MZ2A

Voice Agent

Standard Customer

Turn Count

Latency

+2

Qm2P7A9K

Voice Agent

Impatient Customer

Latency

Audio Duration

+3

hy7Nta3Vt

Voice Agent

Interruptive Customer

Latency

Credit Card Action

+3

p2z9m4kQa

Voice Agent

Standard Customer

Credit Card Action

b4qm7zP2

Voice Agent

Confused Customer

Intent Recognition

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Latency

Turn Count

Test thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.

A message from the agent indicating the text transcript of a call.

Latency

1.09s

Resolution Rate

94%

Missing Disclosure

4 instances

Audio Duraction

2:19

Validate results with built-in and custom metrics, tool call validations, and workflows.

Simulations

603

Monitoring

224.9k

Latency

1.09 seconds

Mon

Tue

Wed

Thu

Fri

Pass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable views

Simulations

Sim ID

Agent

Persona

Metrics

R7M2aQ9Kp

Voice Agent

Confused Customer

Latency

Turn Count

+4

kP9B4MZ2A

Voice Agent

Standard Customer

Turn Count

Latency

+2

Qm2P7A9K

Voice Agent

Impatient Customer

Latency

Audio Duration

+3

hy7Nta3Vt

Voice Agent

Interruptive Customer

Latency

Credit Card Action

+3

p2z9m4kQa

Voice Agent

Standard Customer

Credit Card Action

b4qm7zP2

Voice Agent

Confused Customer

Intent Recognition

Turn Count

x4b8zplM3

Voice Agent

Impatient Customer

Latency

Turn Count

Test thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.

A message from the agent indicating the text transcript of a call.

Latency

1.09s

Resolution Rate

94%

Missing Disclosure

4 instances

Audio Duraction

2:19

Validate results with built-in and custom metrics, tool call validations, and workflows.

Simulations

603

Monitoring

224.9k

Latency

1.09 seconds

Mon

Tue

Wed

Thu

Fri

Pass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable views

Observe

Bring test rigor to production calls by running metrics on live calls to catch drift fast.

Observe

Bring test rigor to production calls by running metrics on live calls to catch drift fast.

Production Calls

Created

Metrics

xM4B8ZpL3

Today, 12:35 PM

Latency

Knowledge Base Accuracy

A7kP9mQ2R

Today, 12:37 PM

Latency

Issue Resolution

Q2a7K9M4b

Today, 12:45 PM

Audio Quality

Empathetic Langauge

B4Qm7ZP2A

Today, 12:46 PM

Latency

Intent Recognition

P2Z9M4kQA

Today, 12:55 PM

Knowledge Base Accuracy

Credit Card Action

Achieve consistent test and production metrics with continuous live evals and early failure detection.

Observe

Get alerts the moment quality drops and before your customers notice.

Coval Alert

4:46pm

Failed simulation alert
Run ID: UH8djbcGEmvZQMoKfipowe

Coval

Agent Anomalies

4:46pm

Get real-time Slack and email alerts for thresholds and anomalies.

Production Calls

Created

Metrics

xM4B8ZpL3

Today, 12:35 PM

Latency

Knowledge Base Accuracy

A7kP9mQ2R

Today, 12:37 PM

Latency

Issue Resolution

Q2a7K9M4b

Today, 12:45 PM

Audio Quality

Empathetic Langauge

B4Qm7ZP2A

Today, 12:46 PM

Latency

Intent Recognition

P2Z9M4kQA

Today, 12:55 PM

Knowledge Base Accuracy

Credit Card Action

Achieve consistent test and production metrics with continuous live evals and early failure detection.

Observe

Get alerts the moment quality drops and before your customers notice.

Coval Alert

4:46pm

Failed simulation alert
View Run

Coval

Failed Simulation Alert

4:46pm

Get real-time Slack and email alerts for thresholds and anomalies.

Review

Review only what matters with intelligent queues. Focus humans on failures and edge cases.

Review

Review only what matters with intelligent queues. Focus humans on failures and edge cases.

Review

Turn human insight into better automation. Use human review feedback to refine and improve your automated evaluations.

Calls to Review

AI Review

Human Review

Missing Disclosure

Yes

Yes

No

N/A

Resolution Rate

Yes

Yes

No

N/A

Interruptions per call

Yes

Yes

No

N/A

Intent Recognition

No

Yes

No

N/A

Empathetic Language

Yes

Yes

No

N/A

Leave a note

Failure-driven queues and smart sampling help uncover root causes of issues quickly.

Did the agent successfully resolve the customer’s issue?

Yes

No

N/A

Human-in-the-loop feedback brings alignment between development and production to create a compounding reliability loop.

Enable your organization to scale autonomous agents

Engineers

Coval gives engineers clear visibility into agent behavior, making it easier to debug issues, validate changes, and prevent regressions.

Engineers

Coval gives engineers clear visibility into agent behavior, making it easier to debug issues, validate changes, and prevent regressions.

Sales

Coval helps sales teams demonstrate real agent performance early, giving buyers confidence sooner and reducing friction late in the deal.

Quality Assurance

Coval replaces ad-hoc testing with structured, repeatable evaluations—so issues are caught early and fixed systematically, not reactively.

Product

Coval helps product teams understand real-world agent behavior, measure performance against clear metrics, and ship with confidence.

Product

Coval helps product teams understand real-world agent behavior, measure performance against clear metrics, and ship with confidence.

Forward Deployed Engineers

Coval helps forward deployed teams validate agent behavior against real use cases, enabling faster onboarding and smoother deployments.

Customer Service Ops

Coval enables operations teams to monitor and validate agent performance over time, keeping responses accurate, compliant, and on-brand.

Customer Service Ops

Coval enables operations teams to monitor and validate agent performance over time, keeping responses accurate, compliant, and on-brand.

Domains

Financial Services

Validate AI agents used for account management, payment and billing support, and loan applications so responses are accurate, and compliant.

Healthcare

Validate agents used for appointment scheduling, patient check-ins, and new member onboarding to ensure accuracy, consistency, and safe.

HR and Recruiting

Validate AI agents used for candidate screening calls so evaluations are accurate, unbiased, and reliable at scale.

Scale your agents with security at the core.

Scale your agents with security at the core.

Coval is audited and certified by industry-leading third party standards.

Coval is audited and certified by industry-leading third party standards.

AICPA

SOC2

HIPAA

Compliant

GDPR

GDPR